Order Protection Guarantee
Shop with 100% confidence - Your satisfaction is our priority
How We Protect Your Orders
At Ukaz, we understand that trust is essential in B2B transactions. That's why we've built comprehensive protection mechanisms to ensure every order is secure, verified, and guaranteed.
Secure Payment
Your payment information is protected with industry-leading encryption and security measures.
Money-Back Guarantee
If your order doesn't arrive or isn't as described, we'll refund your full payment.
Quality Verification
All suppliers are verified and products undergo quality checks before shipping.
Easy Returns
Free returns within 30 days if the product doesn't meet your expectations.
Order Tracking
Track your shipment in real-time from warehouse to your doorstep.
24/7 Support
Our customer support team is always available to help resolve any issues.
How Order Protection Works
Place Your Order
Browse and purchase from verified suppliers. Your payment is held securely.
Supplier Ships Product
The supplier prepares and ships your order with full tracking information.
Receive & Inspect
Receive your order and verify it matches the description and quality standards.
Payment Released
Once you confirm satisfaction, payment is released to the supplier. If there's an issue, we'll step in to resolve it or issue a refund.
Frequently Asked Questions
What if my order doesn't arrive?
If your order doesn't arrive within the expected delivery timeframe, you can open a dispute and we'll investigate. If the supplier can't provide valid tracking proof of delivery, you'll receive a full refund.
What if the product is not as described?
You can open a dispute within 30 days of delivery if the product significantly differs from the listing. Provide evidence (photos, videos) and we'll mediate between you and the supplier to arrange a return or refund.
How long do I have to open a dispute?
You have 30 days from the delivery date to open a dispute. We recommend inspecting your order immediately upon receipt to allow time for resolution if needed.
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